Privacy Policy

What We Collect

• Contact information you voluntarily provide, such as name, email, phone, and organization, when you email us or reach out through this site.
• Donation pledge details you submit on our Donate page: name, email, pledge amount, whether the pledge is one time or monthly, and any message you add.
• Newsletter signup details: name and email address, if you join our email list.
• Scheduling details if you book a call with our community partnerships director through the booking calendar on our Contact page.
• Therapy access request details you choose to share, such as your family's needs and general location.
• Basic technical data (IP address, browser type, pages visited) collected automatically by our website host for security and site performance.

How We Use It

• To respond to therapy access and family support inquiries.
• To follow up on donation pledges with secure giving options and to acknowledge contributions.
• To send email updates to people who joined our newsletter list.
• To respond to partnership and support inquiries.
• To improve our services, programs, and website experience.
• To maintain the security and integrity of our systems and meet legal obligations.

Service Providers We Use

We use a small number of service providers to run this website: our website host, our database provider (which stores newsletter signups and donation pledges), and Cal.com, which provides the booking calendar on our Contact page. When you book a call, the details you enter go to Cal.com so the meeting can be scheduled. These providers process information only to provide their services to us.

We Do Not Sell Your Data

We do not sell, rent, or trade personal information to any third party, and we do not use personal information for outside advertising.

Children and Parents and Caregivers

Requests for minors must be made and managed by a parent or legal caregiver. We collect only the minimum information needed to respond to a request, and we do not knowingly collect information directly from children.

Children's information is never sold, never used for marketing, and is shared only with the specific independent provider providing the requested care, and only as needed for that care. A parent or guardian may request access to or deletion of their child's information at any time.

Cookies

This website uses only the essential cookies and similar storage needed for the site to function and stay secure. We do not currently use analytics or advertising cookies, and there is no advertising tracking on this site.

You can control cookies in your browser settings. If our cookie use changes, we will update this policy first.

Donations and Payment Information

This website does not process payments. Our Donate page records pledges, and we follow up personally with secure giving options. We never ask you to send payment card details through this website, and we do not store full credit card numbers on our servers. When online giving becomes available, payment information will be processed securely by our designated payment processor.

If you contact us about supporting our mission, we will collect only the information needed to respond to your inquiry, such as your name and email address.

Donation records are maintained for tax and accounting purposes as required by law. Donors receive written acknowledgment of their contributions.

Contact for Access or Deletion

You may request access to the personal information we hold about you, request corrections, or request deletion of your information, subject to legal and recordkeeping requirements. To make a request, email ana@guidedhealers.org and we will respond within a reasonable timeframe.

Questions about this policy: ana@guidedhealers.org